Arbors Management is a full-service residential property management company serving Pittsburgh and the surrounding areas. You may be asking yourself: who are we? And, what do we do?
We focus on single family homes, multi-unit complexes, and HOA and condo associations. (more…)
Photo of front yard of home during the holidays with fresh snow fallen that morning
The first snowflakes are drifting to the ground. And as property owners and their management teams start preparing homes for winter, we wanted to share some thoughts with you, the residents, about what you can do to ensure a safe, warm winter and save some money on utilities, too.
Things you can do yourself:
Keeping pipes clear – By turning on the faucets to a trickle on very cold nights, you can prevent damage that’s both inconvenient and expensive to repair. Also, find out where your water main shut-off is in case something does occur and it needs to be turned off.
Keeping tabs on the thermostat – We all like to be comfortable, but there’s no need to spend the winter in shorts. Unless you have pets at home, make sure to turn down the thermostat when you are sleeping or not at home to avoid heating an empty space. When you are awake and about, try to keep the temperature around 68° F or so.
Reducing drafts in your home – Windows and doors can be a major source of heat loss in the winter, especially if the weather stripping isn’t making a good seal. If you find the weather stripping is in need of repair, talk to your property manager and property owner about replacements. In the meantime, you can use “draft snakes” to keep the cold air out.
Using the sun without solar panels – By opening your curtains or blinds when the sun is shining your windows, you can use the sun to help warm the air in your home and reduce energy costs. At night, keep the blinds closed and use insulated curtains to keep the warmth in.
There are some things, however, that are up to your property manager and property owner to address in order to get your home structurally safe and sound for the winter. These include everything from addressing outdoor faucets to removing weak tree limbs. Take some time to check in with the property manager to ensure these items will be addressed – if needed – before the first snow.
Things to talk to your property manager about:
Turning off exterior faucets – If your home has exterior faucets, it’s important to turn them off properly for the winter to prevent the pipes from freezing. The water will need to be fully drained and (depending on the type of faucet) the indoor shut-off value should be turned off.
Removing leaves and debris from around outdoor compressors – Vegetation, including leaves and branches, can block the intake for your HVAC system and turn the unit into an inefficient drain on your utilities budget. Clearing this debris, as well as changing the filter, can help keep the unit running at peak performance.
Cleaning gutters – Ice and snow damns caused by clogged gutters can not only cause roof damage, but can also cause water damage to your attic and even the basement when things sure the gutters are checked and cleared before the first snow to prevent any issues.
Checking your furnace – Issues with your furnace—even something as small as a dirty filter—can result in significant problems beyond poor performance. To avoid potentially expensive and even dangerous issues, make sure a tune-up is performed before it gets cold.
Asking about snow removal – It’s important to get on the same page with your property manager about snow removal before the first storm arrives. Find out who is expected to be responsible for shoveling or plowing, where vehicles need to be parked so the snow can be easily removed, and so on.
Pruning branches – We’ve all seen how much damage snow-laden trees can do if branches snap and fall, taking out utility lines and marring property. Check to make sure branches that are dead or that could otherwise cause trouble if they fall are addressed.
Inspecting the chimney – If you live in a home that features a useable fireplace, make sure the property manager arranges to have it cleaned and inspected before its first use. This will prevent any possible fire and health hazards from occurring.
Remember, as a full-time resident you know the state of your home better than anyone. Work together with the property manager to identify challenges that need to be addressed, and help secure your home for a safe, cozy, and energy-efficient season.
A quote on real estate investing from one the industry’s most distinguished experts:
“You don’t need to be an expert in order to achieve satisfactory investment returns. But if you aren’t, you must recognize your limitations and follow a course certain to work reasonably well.1”
~ Warren Buffett, Annual Shareholder Letter
In his annual shareholder letter, released in February 2014, Warren Buffett discussed the lessons he learned from real estate investing, specifically those related to his purchase of a 400-acre farm in 1986 and a New York City retail property in 1993. And of the many insights he shared, the quote we listed above is the one we think is most important to share with you. Why? Because not having experience is one of the biggest reasons individuals miss out on promising real estate opportunities—and it’s also the easiest challenge to overcome.
In both instances he cites (the farm and the retail space), Mr. Buffett had no experience operating and managing such properties. However, having run the numbers and seen the investing potential, he knew he couldn’t pass these two opportunities. So he did what smart investors do—what he categorizes in his letter as one of the fundamentals of investing—and trusted experts to operate and manage the properties for him.
Now for some people, accepting that you have limitations can be difficult. But, as Mr. Buffett wonderfully illustrates, relying on experts to perform the roles you’re unfamiliar with opens up real estate investing doors that may have initially seemed too challenging to pursue. This includes pursuing opportunities in the residential rental market with assistance from a property management business. And while the services vary from company to company, there are some general benefits from working with a rental property expert that you can expect. That being said, the level of these services can vary greatly from firm to firm so it’s critical that you find a property management firm that values transparency and expresses to what extent those services go. That way you can feel comfortable that your needs will be addressed.
· Prescreening residents: This can include everything from credit screenings to landlord reference checks as a way to not only ensure quality residents but also peace of mind.
· Showing and leasing units: This ensure you don’t have to worry about taking time out of your busy schedule to do it yourself. Some firms, like ours, even schedule appointments for evening or weekends, which is often more convenient for prospects.
· Rent collection: This can be one of the most challenging things for new property owners to try and handle on their own. Thankfully, firms will take care of this for you so you can avoid the hassle and stress.
· Detailed accounting and reporting: The level of detail will vary depending on the firm and its accounting team, but generally you can expect monthly reports on each of your properties that cover account totals, cash flow, and expense distribution.
· Online portals: Some firms, like ours, have created portals that allow owners to access information about their properties, such as all of the invoices from vendors, as well as allow our residents to pay their rent or submit maintenance requests.
· 24-hour emergency service: This ensures that your residents have access to help anytime an emergency occurs, without you having to worry about finding a repairman on short notice or at odd hours.
Of course, there is a lot to consider when choosing a property management business to work with (more on that in a later post), but the important thing to understand is that you should never discount investing in real estate because you lack experience. With the right people around you, you can turn one or a number of residential rental properties into a strong, long-term asset that can generate income for years to come.
Call or text us at (412) 906-4277 during business hours.
We guarantee that a team member will be on the other end to answer any questions you may have.
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Christopher Wagner
Hello, my name is Christopher Wagner and I am the President of Arbors. I would like to start out by stating that I am very proud of the team here at Arbors and I know that each and every member strives to do the right thing for our clients and make their experiences with Arbors as pleasant as possible. We are first and foremost a service business, and it is important for me to be able to serve our clients and customers with Excellence. I enjoy my job immensely because I truly enjoy seeing growth in others, and in my position I am able to fully support the development of my team; whether this be mentally, emotionally, spiritually, or otherwise. Although I am not too comfortable talking about myself, as I prefer to lead by allowing others to grow and reach their full potential, I understand that sometimes my role requires it.
I have been in the real estate industry since 2000. I obtained my Pennsylvania Real Estate Sales license in 2002, and my Pennsylvania Real Estate Brokers license in 2016. I started out working in the mortgage industry in various roles from 2001 until 2007, at which time I joined Arbors Management, Inc. I have been working for Arbors for 18 years in various capacities, and have been President of Arbors since 2015. I also hold an IST Degree from Penn State, however make great efforts to lead a lifetime of continuous learning.
I also started a development company in 2018. We have completed over $58 million in financing and over $12 million in Construction Management over the past 7 years through the acquisition and redevelopment of multi-unit properties.
In addition, I have served as a Director on the Board of the Apartment Association of Metropolitan Pittsburgh since 2014, and served as President of the association from 2019 through 2021. I previously served as a Director of the Board at ACRE of Pittsburgh from 2003 until 2005.
Furthermore, I am currently the manager of multiple General Partnerships on various multi-unit properties, totaling 717 units throughout Pennsylvania and Ohio.
Finally, In my personal life, I have a fantastic wife, who is my true support in life, and four wonderful children. In addition, I have served in multiple churches in different roles, including as deacon, director of the media team, and various outreach teams. I enjoy giving back as much as possible and living based upon my principles, including making decisions with Integrity, and building a fantastic Community. I also enjoy golfing, pickleball, lakelife, books, and family vacations.
I am very proud of the dedication and hard work of my entire team here at Arbors Management and I would like to introduce my leadership team to you.
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Trisha Jester
Hello, my name is Trisha Jester and I am the Director of Multifamily Housing here at Arbors Management. I started in the property management business 32 years ago and since then have held various positions, including maintenance, assistant manager, site manager, and regional manager. I have been with Arbors Management for 24 years now. Having the opportunity to work in all aspects of the property management field and be a part of the process from start to finish has provided me with the breadth of knowledge that I need for my current position. I obtained my PA RE License in 1994, and have accumulated many hours of training in Fair Housing, Tax Credit Compliance, and Property Management. One of the things that I love most about my job at Arbors is that my team and I are able to help people who are truly in need of finding affordable housing. Together, the team and I manage over 2,450 units in Western PA and West Virginia. I have been married to my husband, Brad for 26 years, and have two sons, one in college and one a Sargent in the National Guard. On the weekends I enjoy road trips with my husband on our motorcycle, as well as gardening, reading, and cooking.
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Nick Griffith
Hello, my name is Nicholas Griffith and I am the Director of Business Development here at Arbors Management, Inc. I also serve as the Vice President of Arbors Real Estate, LLC, our real estate sales company. I’ve been with Arbors since 2016, starting as a Portfolio Manager, then serving as the Director of our Scattered Site Properties, and now in my current role. Prior to Arbors Management I had experience in leasing and managing a growing portfolio of 300+ scattered site market rate rental properties. Additionally I also worked in the affordable housing industry as a Certified Occupancy Specialist working on qualifying new residents to move in and various certifications for their residency. During my time here at Arbors I’ve truly enjoyed working with our clients and customers to ensure their satisfaction with our services and my focus has been on perfecting and expanding our services to be the go-to resource for real estate investors. It’s been my pleasure to work with the dedicated and passionate team we have here at Arbors who really care about all the properties, owners, and residents we work with every day. When I’m not breathing all things real estate, you can likely find me at home with my wife, son, and dog. I enjoy the vast restaurant and local brewery options that Pittsburgh has to offer, watching football, hiking, canoeing, exercising, snowboarding, and traveling. I look forward to helping you achieve your real estate goals!
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Cindy Peterle-Harris
Buon Giorno! I am Cindy Peterle-Harris, the Director of Compliance here at Arbors Management. Although my degrees are in Political Science and the Italian language, I have been working in the affordable housing field since 1980, and with Arbors Management Inc. since 1995: first as a property manager for a senior complex, then as a regional manager, and as the Director of Compliance since 2010. Although it may seem that my education and my profession are worlds apart, I have used my language skills with residents who have limited English proficiency and used the lessons I learned in international diplomacy to maintain peace among neighbors and co-workers. As Director of Compliance, much of my time is spent in research, in teaching, and in problem resolution. I really enjoy working with the managers and staff of our affordable and conventional properties and helping to provide safe and comfortable housing for seniors and families. When not at the office, my husband and I are very involved with our Church and our combined families. With the recent birth of our 10th grandchild, “Grammy” has become my favorite title!
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Michael Recklitis
Hi, I am Michael Recklitis and I am the director of maintenance at Arbors Management and have worked for Arbors Management since 1995. I earned a Bachelor of Science Degree in Education and a Master of Science in Marketing Education from the University of Pittsburgh. My state certification in “Building Trades and Maintenance” allowed me to teach many students, who learned the basics of building repair and hand tool usage. I owned a small HUD subsidized apartment building. This ownership helped teach me about subsidized housing, REAC inspection and the required HUD tenant certification needed to rent those units. My position focuses on the physical condition of the many properties managed by the company. I enjoy working as a team member with building staff and have facilitated many property projects with outside contractors and our property staff. I have worked with PHFA Technical Services to complete needed work at other properties that they are involved in. My many interests have included but are not limited to gardening, amateur radio and going to that occasional Penguin, Steelers or Pirate game with my wife. As a boy, I earned the rank of Eagle Scout which helped teach me values and respect. As part of being a scout, I belonged to “The Order of the Arrow” that is Scouting’s National Honor Society which helped strengthen my faith.
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Eric Miles
My name is Eric Miles and I have been in the real estate industry since 1993. I obtained my Pennsylvania Real Estate Sales license in 1993, and after letting it expire, regained it in 2018 and have received my Brokers License in 2022. I have been intimately involved with mortgages/loans throughout his career with over $150 million of financing obtained for the multiple residential, commercial and office properties. I have worked with two other property management companies with one specializing in residential properties and the other in commercial and office before coming to work with Arbors Management Inc. in 2015 as their Controller. Since then, I have been promoted to Vice President of Operations which oversees the Accounting, Human Resources, Compliance and IT
departments as well as being elected to the Board of Directors.
I currently hold a BSBA in Accounting and a MBA in Finance from Robert Morris University as well as a BS in Real Estate from LaRoche College. In my free time, I enjoy reading and bowling and am often planning my next travel adventure.
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Allison Park
Avalon
Bellevue
Ben Avon
Bentleyville
Bethel Park
Bloomfield
Brentwood
Bridgeville
Canonsburg
Carnegie
Cheswick
Churchill
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Crafton
Cranberry Township
Delmont
Dormont
East Liberty
Edgewood
Eighty Four
Ellsworth
Emsworth
Etna
Export
Finleyville
Fox Chapel
Friendship
Garfield
Gibsonia
Glenshaw
Greenfield
Greensburg
Greentree
Harmar Township
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Highland Park
Houston
Imperial
Irwin
Jeannette
Kennedy Township
Lawrence
Lawrenceville
Leetsdale
Lower Burrell
Manchester
Mars
McCandless
McMurray
Mexican War Streets
Millvale
Monroeville
Moon Township
Mt. Lebanon
Mt. Washington
Murrysville
Muse
North Huntingdon
North Side
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O’Hara Township
Penn Hills
Perrysville
Pittsburgh
Plum
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Regent Square
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South Side
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Trafford
Upper Saint Clair
Venetia
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Washington
West End
West View
Wexford
White Oak
Whitehall
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Alex Gurevich
Hello, my name is Alex Gurevich and I am the Director of Maintenance here at Arbors Management. I have over 15 years of maintenance experience working in high rise buildings and multi family complexes. I have been with Arbors since January 2019 and really enjoy working with our team. I have extensive background in electrical, HVAC and plumbing. I also enjoy working with electronics and automation, and have a huge passion for building mechanical systems and love troubleshooting problems.
Cayla has been involved in real estate since 2012. Over the last few years, she has obtained both a Realtors License and a Certified Residential Appraisers license. Additionally, Cayla holds a Bachelor’s degree where she specialized in Business and Management. Always looking to expand and grow, she decided to join the Arbors Real Estate team in 2023. Cayla is dedicated to providing excellent real estate services and looks forward to assisting you with your buying and selling needs!
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Stacey Oden
Stacey has been with Arbors since 2020 as a property manager- responsible for 200 units. She recently obtained a Realtors License and is excited to help pair buyers and sellers with their perfect investment property, diamond in the ruff or first time home.
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Jessica Henderson
TBD
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Tara Morena
I began my journey in real estate in 2006 as a leasing consultant and obtained my real estate license in 2011. Prior to entering the real estate field, I pursued a degree in Hospitality Management, which eventually led me to become a General Manager at Atria’s in Robinson. What I love most about both industries is the opportunity to meet new people. I am married and have two sons, Antonio, aged 11, and Giovanni, aged 7. When I’m not working, I cherish spending quality time with my family, enjoying vacations, and indulging in delicious Italian cuisine!
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Alexis Cutshall
Alexis has a drive to help others. She recently moved to Arbors Real Estate. LLC. As the Transaction Coordinator and Real Estate Agent. Whether you’re a first-time buyer or looking to sell your property, she changes her approach to meet your unique needs. With years of exceptional customer service, she focuses on building lasting relationships with her clients, ensuring they feel supported every step of the way.
Hello, I’m Andrea Faulk, the Director of Administration and Culture at Arbors Management. Before joining Arbors, I had the wonderful opportunity to spend several years as a stay-at-home mom to my three incredible children. I cherished every moment spent at home with them and my husband of over 26 years, attending to their needs, organizing activities, and coordinating their busy schedules. As they grew older, I realized I wanted to return to the workforce and pursue what I do best: planning, organizing, and executing tasks effectively.
Having served as the Marketing and Office Manager for nearly six years, I can truly express my passion for my role. In this position, I manage a wide range of tasks, including creating and designing our advertisements, organizing events, and overseeing our website.
As the Director of Administration and Culture, I find great joy in applying my organizational skills to create effective systems for each position at Arbors. This approach ensures that everyone has the right tools for success in their roles. I believe that making sure individuals have necessary resources is crucial, but just as important is the expression of gratitude through kind words and taking the time to listen.
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Brett Windham
Hi, my name is Brett Windham and I am the Director of Human Resources at Arbors Management Inc. I have over 19 years of experience in the field of Human Resources (HR) including; employee relations, employment law, recruiting/onboarding, training, payroll and investigations. I joined Arbors Management in April 2019 with the expectation of building out a robust HR Department and I feel we’ve met that goal and then some! Arbors offers a host of employee-focused events including holiday parties, rewards programs and community events. Additionally, I am a certified PA Notary and hold my BS Degree in Communication from California University of PA (PennWest-California).
My hobbies include cars (working on and driving them), golf (still practicing) and real estate (I have flipped several homes). My wife and I travel as often as we can and we love the outdoors. It is a pleasure to work with the team here at Arbors as everyone here shares the passion of Real Estate and also that of helping each other. It’s a very collaborative environment here and that is what keeps us growing!
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Kathie Wiskeman
I am Kathie Wiskeman, the Controller at Arbors Management. I have over 30 years of experience in the accounting field, having joined Arbors Management Inc. in August 2003. I am an energetic, results-driven professional with an exemplary history of progressive responsibility. I have a wonderful husband with over 36+ years of marriage and three wonderful children, with seven amazing grandchildren.
My experience includes bookkeeping and property accounting services for privately held, multi-location real estate property management. My duties have covered general accounting functions, including payroll, accounts payable and receivables, general ledgers, trial balance reconciliation, balancing accounts, security deposits, financial reports, year-end tax reports, and various administrative duties. I am proficient in property management software, including Yardi, Boston Post (MRI), AppFolio, and RealPage.
As Controller, I will be focused on applying my accounting skills to create effective procedures for my accounting team at Arbors, streamline financial operations, enhance efficiency, and leverage technology, ensuring they have the necessary tools and information to succeed in their roles.