When you’re looking for a professional property management company, one of the first questions you should ask is how maintenance is handled. Today, we’re talking about how we handle maintenance requests.
Rental Property Maintenance: In-House versus Third Party
There are usually two ways that property management companies handle maintenance. Either they use their own in-house maintenance team to make repairs, or they contract with third-party vendors. At Arbors, we do a mixture of both.
When you’re vetting management companies, ask if they are using third party contractors for maintenance and repairs. If they are, be sure that they use companies with workers compensation insurance and liability insurance. This will protect you if one of their workers gets hurt at your property.
Maintenance Costs and Spending Limits
Working within a maintenance threshold allows us to most effectively manage your property. This means we put a dollar amount on what we can do before we ask for your authorization. For single family homes, that amount is usually between $500 and $750. We can spend up to that amount on general maintenance and routine repairs without contacting you nonstop for these minor things. It helps us manage the day-to-day at your property. If there’s a more expensive repair that’s necessary, we contact you to get authorization before we move forward.
Work Order Process for Maintenance and Repairs
Our work order process keeps all repairs documented. A tenant will either call, email, or put in an online maintenance request through their tenant portal. The property manager will contact the appropriate vendors and send a work order via email. It includes their contact information and the address of the property. From there, our vendors are required to contact the tenant within 24 hours to set up the repair at thetenant’s convenience. If we cannot get in touch with the tenant, we’ll get access to the property. We always handle emergencies immediately.
That’s the basic 101 on maintenance requests and how we handle them. In a future blog, we’ll also talk about our in-house maintenance process. Until then, please contact us at Arbors Management if you have any questions about maintenance or Pittsburgh property management.